Labelly AI — Terms of Service

Last updated: October 1, 2025

These Terms of Service (the “Terms”) govern your access to and use of Labelly AI on iOS and any related websites, APIs, and services (collectively, the “Service”). By using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1) Who we are

Provider/Operator: Labelly AI (the “Company,” “we,” “us,” “our”).
Contact: labelly.aii@gmail.com
(If you need a mailing address for formal notices, email support and we’ll provide the proper address.)

2) Eligibility

You must be at least 9 years old to use the Service, or the minimum age of digital consent in your country, whichever is higher.

3) Your account

You are responsible for activity under your account and for keeping your login secure (e.g., Sign in with Apple or Sign in with Google). If you believe your account is compromised, contact us immediately.

4) License and restrictions

We grant you a personal, limited, revocable, non‑exclusive, non‑transferable license to use the Service on iOS devices you own or control, subject to these Terms and Apple’s App Store policies.

You agree not to:

  • reverse engineer, decompile, or attempt to extract source code;
  • use the Service to develop competing datasets or models;
  • upload unlawful, infringing, or harmful content;
  • bypass access controls, rate limits, or subscription checks;
  • use the Service in a way that violates law or others’ rights.

5) User content; license

Ownership. You own the photos and other content you upload (e.g., images of nutrition facts and ingredient lists, barcodes, and notes).

License to us. To operate and improve the Service, you grant us a worldwide, non‑exclusive, royalty‑free license to host, store, process, and transform your content and to generate and use Derived Data (e.g., OCR text, classifications, score 0–100, explanations). Where feasible, we use anonymized or aggregated data for quality, reliability, and safety.

Your responsibilities. You must have the rights to upload content. Do not upload personal data of others without permission. Do not upload anything unlawful or that violates IP rights.

6) AI outputs and no professional advice

The Service analyzes product labels and produces a 0–100 score plus explanatory factors. These outputs are automated and may be incomplete or incorrect. The Service provides informational content only. It is not medical, nutritional, or cosmetic safety advice and does not replace professional judgment. Always review the packaging and consult qualified professionals for health‑related questions.

7) Subscriptions, trials, and payments (Apple)

  • Billing. Subscriptions, trials, and purchases are processed by Apple via in‑app purchase. We do not receive your full payment details.
  • Auto‑renewal. Subscriptions renew automatically unless cancelled at least 24 hours before the renewal date. Manage or cancel in Settings → Apple ID → Subscriptions.
  • Trials. If you start a free trial and do not cancel, the plan converts to a paid subscription at the end of the trial.
  • Pricing changes. We may change prices; Apple typically provides notice and you may opt out by cancelling before the change takes effect.
  • Refunds. Refunds are handled under Apple’s policies. Contact Apple Support for billing refunds.

8) Third‑party services

We rely on third parties to operate the Service. Your use of those services may be subject to their terms. Key providers include:

  • Apple — in‑app purchases, receipt validation, platform policies
  • Google — Sign in with Google (OAuth) authentication
  • Supabase — managed Postgres database, authentication/session infrastructure, object storage, and edge/server functions
  • Subscription management (e.g., RevenueCat) — validate purchases and entitlements
  • Analytics/Crash reporting (privacy‑respecting) — app stability and diagnostics
  • AI inference providers — process OCR and scoring based on your inputs

We are not responsible for third‑party sites or services we do not control.

9) Privacy

Our Privacy Policy explains how we collect, use, share, and protect information. By using the Service, you consent to processing as described there.

10) Acceptable use and prohibited conduct

You will not misuse the Service. Examples include:

  • scanning content to build a competing dataset or model;
  • bulk or automated scraping;
  • attempting to interfere with servers, APIs, or networks;
  • transmitting malware or engaging in fraud;
  • infringing intellectual‑property rights;
  • violating any applicable law.

We may investigate and suspend or terminate accounts for violations.

11) Intellectual property; feedback

The Service, including software, models, and brand assets, is owned by the Company and its licensors and is protected by IP laws. You grant us a non‑exclusive, royalty‑free license to use feedback or suggestions you provide to improve the Service with no obligation to compensate you.

12) Changes to the Service

We may add, modify, or discontinue features at any time. If a change materially reduces core paid features, we will use reasonable efforts to notify affected subscribers.

13) Termination

You may stop using the Service at any time and can cancel subscriptions via Apple. We may suspend or terminate access for any breach of these Terms, suspected abuse, or legal risk. Upon termination, your right to use the Service ends, but sections that by nature should survive (e.g., IP, disclaimers, limitations, governing law) will remain in effect.

14) Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR‑FREE OR UNINTERRUPTED, OR THAT OUTPUTS WILL BE ACCURATE OR COMPLETE.

15) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IN ANY 12‑MONTH PERIOD SHALL NOT EXCEED THE GREATER OF US$100 OR THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THAT PERIOD (EXCLUDING AMOUNTS PAID TO APPLE).

Some jurisdictions do not allow certain limitations; in that case, the limitations apply to the fullest extent permitted.

16) Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, employees, and agents from any claim, demand, losses, damages, or costs (including reasonable attorneys’ fees) arising from (a) your content, (b) your use or misuse of the Service, or (c) your violation of these Terms or applicable law.

17) Apple terms and third‑party beneficiary (iOS)

You acknowledge that these Terms are between you and the Company, not Apple. Apple is not responsible for the Service or its content. Apple and Apple’s subsidiaries are third‑party beneficiaries of these Terms and may enforce them with respect to the iOS app. You must comply with the Apple Media Services Terms and Conditions.

18) Export and sanctions compliance

You represent that you are not located in, under the control of, or a national or resident of any country or person subject to U.S., UK, or EU sanctions or export restrictions, and you will not use the Service for any prohibited purpose.

19) Governing law; venue

If you are a consumer in the EEA/UK/Switzerland, these Terms shall be governed by the laws of your country of residence, and you may bring claims in your local courts to the extent permitted by mandatory consumer law.

If you reside outside the EEA/UK/Switzerland, these Terms are governed by the laws of England and Wales (without regard to conflict‑of‑laws rules), and the courts of England and Wales shall have exclusive jurisdiction, except where consumer law grants you non‑waivable rights to sue in your home jurisdiction.

20) Disputes; informal resolution first

Before filing a claim, you agree to email labelly.aii@gmail.com and attempt in good faith to resolve the dispute within 30 days. Nothing here prevents either party from seeking urgent injunctive relief.

21) Severability; waiver; assignment

If any provision is unenforceable, it will be modified to the minimum extent necessary, and the remainder will stay in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

22) Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice (e.g., in‑app or email). The updated Terms are effective when posted. If you continue using the Service after the effective date, you accept the changes.

23) Contact

Questions about these Terms?
Email: labelly.aii@gmail.com